Refund policy

Coffee is a food product, so we do not accept physical returns or exchanges for a change of mind. Please do not send coffee back to our roasting partner.

If your coffee arrives damaged, incorrect or has a quality problem, email morrowsteadcoffee@yahoo.com with your order number and photos where available. Contact us promptly so we can investigate and arrange an appropriate replacement or refund. For missing deliveries, contact us so we can investigate with the carrier and fulfillment partner.

Check your shipping address carefully. Additional costs may apply to replacement orders caused by an incorrect address supplied at checkout.

To request cancellation, contact us immediately. Orders can be canceled before fulfillment begins; cancellation may not be possible after processing starts. Canceling future subscription renewals does not cancel an order already being processed.

Approved refunds are returned to the original payment method. Your bank or card provider determines when the credit appears. This policy does not limit rights you may have under applicable consumer law.